Access and Navigation
Why can't I log in?
There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:
  • Does your username or password contain a mixture of upper and lower case letters? If so it should be entered exactly as it was originally set
  • Are cookies enabled on your browser

How do I gain access to a course?
Locate or search for the desired course (you can click 'All Courses' in the 'My Courses' block) and click on the course name. You can only gain access to a course if you have been registered for it. Once you are registered in a course, it will appear under "My courses" any time that you are logged into JTS Online.

How do I jump between my courses?

  • Use the 'My Courses' block if it has been added to the page you are on
  • Go back to the homepage (see below) and then use the main course block (if it has been added!)

Course Content

Why am I not seeing all the weeks / topics?
Your lecturer will probably choose not to show all the weeks at once. He/she will reveal later weeks as the course progresses. This is to help you not to get too far ahead of the group.

Emails and Forums

Why am I not getting any e-mails and others are?
Chances are your email address in your profile is either wrong or disabled. It could also be that you are not subscribed to the forums that are generating emails. If your JTS email has been disabled please contact the Help Desk.

Assignments and Grades

Why is there no upload box?
This is either because:

  • The assignment has now closed
  • The assignment is not yet open
  • You already uploaded something and the settings prevent resubmissions

How can I see my recent assignment feedback?
There are many ways you can access your feedback. The most common method is by simply going to the same place where you uploaded the work. Another common method is to follow the link in the recent activity block (if the teacher has included it on the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending upon how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback.

Why is my course average so low?
Don't panic! The Moodle gradebook takes into account unmarked and unsubmitted work. In other words, you start with zero and as you progress through the course and complete graded activities the percentage will steadily rise


Why am I getting zero grade on my quiz?
You may have exceeded the quiz time limit. This should never happen, because the count-down timer should submit the quiz automatically when time expires, and then the server should process your submission promptly. However, if the server is overloaded and running slowly, your responses may not be processed until after the 'too late' cut-off time, and so you will not receive marks for those questions.

Last modified: Thursday, 13 January 2011, 11:59 AM